Ubah ke Bahasa Indonesia
- The General Terms and Conditions of Services (“General Terms and Conditions”) are an integral part of the customers (“Customer”) relationship with PT Indointernet Tbk (“Indonet”), and are an integral part of the Work Order signed between the Customer and Indonet (“Work Order”). In these General Terms and Conditions, the term “Customer” refers to an individual or entity that lawfully accepts offers and uses Services from Indonet. In this document, the Customer and Indonet are collectively referred to as “Parties” and individually as a “Party.” By using the services provided by Indonet (“Services”) and signing the Work Order, the Customer acknowledges understanding and agreeing to all provisions of these General Terms and Conditions. The General Terms and Conditions outlined below apply to all Customers of the Services provided by Indonet.
- All equipment and supporting facilities owned by Indonet used for service purposes (“Indonet Equipment”) will remain the property of Indonet. The Customer is responsible for all damages and/or losses to Indonet Equipment located at the Customer’s premises caused by the Customer’s fault and/or negligence, including those of outsourced employees.
- The SLA for each Service can be accessed via the link indonet.co.id/SLA.
- By signing the Work Order, the Customer has accepted and agreed to the SLA terms and conditions available via the link indonet.co.id/SLA.
- During the Term, the Parties agree to, and agree to ensure that their directors, officers, employees, agents, and third-party intermediaries (“Company Representative”) shall, comply with all Applicable Laws in respect of the performance of their rights and obligations under this General Terms and Conditions as well as Work Order. “Applicable Law” means all laws, legislation, regulations, or binding rules or requirements of any relevant governmental authority that are applicable or related to the procurement, provision, and use of any part of a Service, which is the laws of the Republic of Indonesia.
- Each Party and their Company Representatives (i) shall comply with all Applicable Laws regarding anti-bribery and anti-corruption, including those laws which may have extra-territorial effect, and (ii) represent, warrant, and covenant that they have not and will not take any action in furtherance of an unlawful offer, promise, or payment to or for the benefit of any person or government official in connection with the Work Order.
- Each Party represents, warrants, and covenants that: (i) it is and will continue to be compliant with all Sanction Laws; and (ii) is not listed, or owned or controlled by an entity or person, on the U.S. Department of Treasury list of Specially Designated Nationals or located in or organized under the laws of a country subject to U.S. or E.U. embargo. “Sanction Laws” means all Applicable Laws relating to sanction or embargo and regulations in force from time to time, including but not limited to, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control (OFAC) and any other U.S. enabling legislation or executive order relating thereto.
- Each Party reserves the right to immediately terminate this Work Order by providing written notice to the other Party if such Party reasonably determines that the other Party is not in compliance with Point (b) and (c) above. Nothing in this General Terms and Conditions and Work Order shall prevent a Party from exercising its termination rights, provided such Party acted reasonably, in good faith and on an informed basis.
- By signing this Work Order, the Customer gives explicit consent to Indonet to process Personal Data in accordance with the Privacy Policy which can be viewed on the official Indonet website (www.indonet.co.id). Indonet, for the purposes of processing personal data, is given the right to appoint other third parties to process the Customer’s Personal Data. The Customer agrees to holds Indonet harmless from all forms of demands, claims and requests for compensation in connection with the occurrence of the risk of Personal Data Processing as referred to in the Privacy Policy.
- The Customer holds Indonet harmless from any demands, claims, and/or losses from any party in connection with the existence of Indonet’s device installed at the Customer’s location, so that it becomes the sole risk and responsibility of the Customer.
- For Colocation services that were ‘Closed’ due to termination/Closed-by-Billing or at the customer’s request, all outstanding payments must be settled first as a condition for retrieving the equipment. Equipment must be retrieved by the Customer within 14 calendar days from service termination. If the Customer fails to retrieve the equipment within 14 calendar days after service termination, Indonet reserves the right to relocate the equipment to another warehouse. Indonet assumes no responsibility for risks arising from the relocation of Customer equipment.
- In the event of Service termination, and there is an Indonet’s device in the Customer’s location, then Indonet is entitled to take such device with at least 2 days prior notification.
- Indonet shall not be responsible for any misuse of the Service by the Customer which conflicts and/or is not in accordance to laws of the Republic of Indonesia and therefore Indonet is released from all claims, demands, penalties, sanctions whatsoever and/or lawsuit from any party.
- These General Terms and Conditions and the Work Order are subject to and governed by the laws of the Republic of Indonesia. The Customer hereby declares having understood, comprehended, read, and agreed to these General Terms and Conditions, making them legally binding.
Follow Us
Newsletter
Follow Us